Troubleshooting

Common Issues

AWS CLI Access Denied

Symptom: AccessDenied error when running AWS CLI commands

Solution:

1. Verify your AWS credentials are correctly configured:
   Shell

   aws configure list --profile manifest

2. Ensure the AWS_PROFILE environment variable is set:
   Shell

   export AWS_PROFILE=manifest

3. Verify your credentials have not expired by contacting Manifest Cyber

Docker Permission Denied

Symptom: permission denied error when running Docker commands

Solution: Add your user to the docker group:

sudo usermod -aG docker $USER

Log out and log back in for the changes to take effect.

SSH Connection Failures

Symptom: Unable to SSH to the target server from the installation client

Solution:

1. Verify network connectivity:
   Shell

   ping <target-server-ip>

2. Verify SSH port is open:
   Shell

   nc -zv <target-server-ip> 22

3. Verify SSH key permissions:
   Shell

   chmod 600 ~/.ssh/id_rsa

4. Ensure the target server's firewall allows SSH connections from the client

Installation Wizard Failures

Symptom: Wizard fails during installation

Solution:

1. Check the wizard logs for specific error messages
2. Verify all prerequisites are met on both client and server (see Requirements)
3. Ensure sufficient disk space is available on the target server

Support

For additional assistance, contact Manifest Cyber support:

• Email: [email protected]

Related Documentation

• Requirements - Server and client requirements
• Installation - Installation process
• Configuration Reference - Configuration options